FREQUENTLY ASKED QUESTIONS...
What do I need to know about Drop-off and Pick-up?
Spectators are now allowed in to the facility, and wearing a face mask is strongly encouraged.
Participants aged 2 - 3 in Parent & Tot classes must be accompanied by an adult into the facility, who stays for the duration of the class.
All participants / families should self-screen before coming to class each day using the Ontario Self-Assessment Tool. It is critical that participants be punctual in arriving for class, and that they are picked up promptly at the end of class.
What should my child wear?
Wearing a face mask is optional, although is strongly encouraged. Long hair must be tied back. Girls should wear a one-piece bodysuit (no skirts attached). They may wear shorts or leggings on top. Boys should wear fitted shorts and a t-shirt. No jewelry is permitted, except stud earrings. Plantar warts (on the bottom of the foot) should be securely covered prior to class.
What should my child bring to class?
You can find the updated list of what to bring to class here!
Where can I purchase a bodysuit?
Bodysuits may be purchased at any dance supply store. They may be sleeveless, short sleeve, or long sleeve and any color is fine!
Should my child bring a water bottle to class?
Water fountains are available at the gym, but participants are welcome to bring a water bottle if desired. Water bottles should be clearly labelled.
What are the class ratios?
Our current ratio for Kindergym (4 & 5 years) is 6:1. The current ratio for Instructional & Teen (age 5 & over) is 8:1
Do you issue progress reports?
Yes, we are now issuing progress reports again. These are issued at the end of the session.
What do I need to know about Parent & Tot classes?
Due to current regulations in regards to contact tracing and consistency of cohorts, we ask that the parent / adult accompanying the child into class stays consistent from week to week. Please note that shoes and cell phones are not permitted in the gym during classes. Parents are encouraged to wear masks throughout the class.
Do you offer make-up classes?
No, makeup classes are not offered for any reason.
Do you offer trial classes?
Trial classes are permitted upon request. Please contact the office for details.
When do I re-register for the next session?
Re-registration for the next will take place shortly before the end of the current session. Spaces must be guaranteed with a $75 deposit at the time of registration, with the remaining due 1 week before class.
How do I know when my child is ready for competitive?
Kids that show exceptional strength, flexibility, aptitude, and dedication towards gymnastics may be invited for a competitive tryout. Tryouts take place in June each year.
What is the G.O. Fee?
The Gymnastics Ontario fee of $40 is payable once per year. It is an insurance fee that expires in June. If it is paid in the 1st session, it is not payable again in the 2nd session. If paid for Summer Camp, it is not payable for sessions 1&2.
What is the Refund Policy?
What happens if my child misses a class?
There are no credits or refunds for missed classes.
What happens if the Club has to close due to COVID-19?
Refunds will not be issued for gym closures including, but not limited to, storms, power outages, heating failures, outbreaks, floods, or other unforeseen circumstances. If the Club is required to shut down during the 2022/2023 season, refunds/credits will be available for classes affected by the closure. Click here to see out Covid-19 Refund Policy.
How do I register?
All registration must be done electronically through our registration portal with Studio Director, with payment via e-transfer. Access the portal through the Register Now! button on each Program page.
There are 3 easy steps to register (registration will only be considered complete once all three steps have been completed):
1) Returning members: Log into the registration portal using the email address that we regularly communicate with you through. If you are registering through the online portal for the first time, use the "forgot my password" feature to set up a unique password. If you have registered through the portal before, use the password you previously set up. Once you log in, make any required changes to your contact information, and accept all required sections of the posted waiver. PLEASE DO NOT SET UP A NEW ACCOUNT IF YOU ARE A RETURNING MEMBER.
New members: Set up a new account through our registration portal. Once you log in, complete all required fields, and accept all required sections of the posted waiver.
2) Select the programs you would like to register your child(ren) for, and "checkout".
3) Follow the steps at checkout and sign the wavier, and then send the $75 deposit or the full program fee via Interac e-transfer to email@example.com
What methods of payments do you accept?
We are only accepting Interac e-transfer as payment.
Do you issue Child Fitness Tax Credit receipts?
Beginning in 2017, the Child's Fitness and Arts Tax Credits have been eliminated by the Federal government. Receipts for programs such as gymnastics can no longer be claimed when filing your taxes.